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Shipping & Returns

We are a professional LED display manufacturer here in Shenzhen, China. All complete LED display products that are listed with best prices at our online shop are for reference only. Please contact us for more information if you are interested to purchase.

The products that be can ordered online are LED screen modules, LED control cards, LED video processors, LED power supplies and other LED display parts. Please kindly read the following policies when you place an order online.

1. Once your order is confirmed and payment is made, we will deliver the goods within 3 working days when they are available in stock. We will inform you another fast delivery time or refund you if we are running out of stock. Buyer will have to pay USD30 extra for the shipping cost if the delivery address is a remote area.

2. We only ship to the confirmed address for your order so please do confirm the delivery address on your payment account when you pay by PayPal or Credit Card. 

3. We will cancel your order and refund you if our PayPal account says "not eligible to ship"--meaning no seller protection for us, only for the buyer. You can ignore this rule if you pay by Wire Transfer or Western Union.

4. Normally you can receive the goods in 3-7 days shipped by DHL/Fedex/UPS with tracking number. Sea-shipment for large cargo usually takes 15 to 45 days. The shipping time range is provided by shipping companies thus we can not guarantee you for 100% in any case. Service transit time is provided by the carrier and excludes weekends and holidays. Transit times may vary, particularly during the holiday season.

5. Please inform us if you want to lower the product value in the shipping invoice in order to avoid or minimize the import taxes on your side. If not, we will use the actual amount as paid.

6. If required, please provide some necessary assistance for the shipping company concerning the customs clearance of the goods in your country.

7. Please check the items in front of DHL/FedEx courier when they arrive. If the goods are damaged, please try to obtain local DHL’s documentary evidence for the breakage, and in the meantime, email us with photos of the packaging and products as soon as possible.

8. We do not accept refund for custom made products. Regularly stocked items may be returned for refund with a 20% restocking charge if the request is made within 3 days of receiving. Items must be in good and resalable condition. Shipping costs back and forth and import taxes (if they are any) are all borne by the buyer.

9. The products ordered will not be repaired for free if the warranty codes are ripped off.

10. We provide one year of quality warranty for most of the LED part products and 2 years for complete LED display products.(Special terms are subject to final Proforma Invoice.). If there are any defects under normal use during this period, we will fix or replace for free of charge in our factory. Customers are responsible for back and forth shipping costs.

Rough Shipping Time Worldwide (For Reference)